FAQ

Shipping & Delivery

Do you ship internationally?
Yes, we offer international shipping to most locations. Shipping options and delivery times are shown at checkout.

How long does delivery take?
Delivery times vary by location. Most orders are delivered within the estimated timeframe provided at checkout.

Will I receive tracking information?
Yes. Once your order has been dispatched, you’ll receive a tracking number via email.

Payments

What payment methods do you accept?
We accept major debit and credit cards. And Paypal. 

Returns & Refunds

Do you accept returns?
Returns are accepted in line with our return policy. Items must be unused and in their original condition. Please contact customer service before returning any item.

How do refunds work?
Approved refunds are processed back to the original payment method where possible. 

Product Information

Are your product photos accurate?
Yes. All product images are taken or selected to accurately represent the items we offer.

Will the item look the same as shown online?
We aim to ensure all products match their descriptions and images as closely as possible.

Customer Support

How can I contact customer service?
You can contact us via live chat or by email. Our team aims to respond as quickly as possible.

What are your customer service hours?
Our support team is available during standard business hours. Response times may vary during busy periods.

General

Is my information secure?
Yes. We take customer privacy and data security seriously and use industry-standard measures to protect your information.

Need more help?

If you have any additional questions, please don’t hesitate to contact our customer service team at support@torpee.co.uk — we’re happy to help.