Refund policy

At Torpee ltd, each item is carefully selected and inspected to ensure the highest standards of quality.

Returns

We accept returns within 7 days of delivery, provided the item:

• Is unused

• Is in original condition with all packaging, tags, and documentation intact

To initiate a return, please contact our Customer Service via live chat before sending any item back.

Refunds

Once your return is received and inspected, we will notify you of the approval status.

• Approved refunds will be processed to the original payment method

• Refunds are issued excluding shipping costs

• Processing times may vary depending on your payment provider

Non-Returnable Items

For security and authenticity reasons, we cannot accept returns on:

• Items damaged after delivery

• Custom or special-order pieces 

Return Shipping costs

Return shipping costs are the responsibility of the customer unless the item is confirmed to be faulty or incorrect.

Assistance

For return or refund inquiries, please contact us:

📧 support@torpee.co.uk